FAQs

Never been to a performance at the Puppet Theatre barge before?

This information should ensure your visit goes smoothly.

Remember it is a small theatre so please book in advance

in order to avoid disappointment.

TICKET PURCHASE AND COLLECTION

Tickets may be purchased by phone or online and

collected on the day of performance, from the Box Office,

in the foyer on the barge. When booking please check

the location of the barge.

WHEN TO ARRIVE
We recommend you arrive around 15 minutes before

the performance starts. Auditorium doors open

30 minutes before the performance starts.

The ship’s bell will be rung to announce the start of the performance.

WAITING FOR SOMEONE WHO HAS YOUR TICKET?
Do give the name of the person who has booked the tickets

to the box office staff who will arrange for you to be seated

in the appropriate seat.

BAGS AND BUGGIES
Please do not leave bags unattended in the theatre at any time.

Buggies can be left on the deck but remember to remove all valuables.

HOW TO FIND YOUR SEAT
Your ticket will be marked with the seat numbers Please ensure

that you follow the instructions for seating given by the staff.

Seating is worked out to ensure that everyone gets a good view

particularly the children.

LATECOMERS
If you arrive late, or leave the auditorium during a performance,

you will be asked to wait in the foyer until the interval or a suitable break.

TOILET FACILITIES
There's a ship’s toilet on board for the customers' use but we ask

that it only be used when it is urgent. It is a delicate piece of equipment so please follow the instructions carefully and do not put anything down the toilet other than toilet tissue.

CHILDREN AT THE PUPPET THEATRE BARGE
Children must be accompanied by an adult. Babes in arms can

be admitted but if they cry or make a noise they must be taken out.

The Management reserves the right to ask patrons to remove infants

or children if they are causing a disturbance. Where performances

are specifically for adults, a recommended minimum age will be stated in accompanying publicity  or on the website. The upper age limit to qualify for a child's concessionary seat is 16. Proof of eligibility may be required.

SAFETY AND COMFORT
Please don't put any coats or bags under your seats and, of course,

please don't leave your bags unattended at any time. To ensure the

safety of our customers please follow any instructions given to you

by the staff. The barge is inspected regularly by a Health and Safety

officer from the City of Westminster Council.

 

 

 

                                                      Amy deals with a phone booking

 

 

                                                       Monkey deals with the questions

Back to home page